Return and Refund Policy

Return and Refund:

Refunds can be requested within 14 days of the date of dispatch.

We accept the return of most goods, with the exception of intimate items, within 30 days for an exchange.

Unfortunately we cannot accept returns of earrings or pierced goods for hygiene reasons. We cannot accept any items that have been engraved, personalized or altered.  

Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. 

Please Note: We ask that you contact us by email: to receive a returns authorization number. Goods will not be accepted without a returns number. This does not affect your statutory rights. 

All items must be returned in a padded envelope to prevent damage to the goods and we advise that you send this by signed for/tracked delivery at your own cost.

All returns should be sent to: ZUZU PO BOX9341 - BH23 9LT


For more business information. Please contact us with Phone, Email or Form. We will reply soon.

Phone: 0203 9509890